2024-04-19 06:20:02
2 hours ago
Our recent stay at the hotel from March 13 to 14 was a bit disappointing. We were taken aback by the long queue at check-in, but things went downhill from there. The receptionist, who was chewing gum loudly, informed us that our reservation made 2 weeks prior had been canceled. We were then asked to rebook at a higher rate without any explanation. On top of that, we were not given any information about our room, and were woken up early by loud noise from the building. To make matters worse, we discovered strange marks on our skin in the morning. While the location of the hotel is convenient, the service and customer care definitely need improvement. Next time we visit Las Vegas, we will be looking for a different place to stay.