Serenity Spa by Westgate

Avoid this spa at all costs! It is far from being a relaxing spa experience. The manager, Brandy, completely ignored my attempts to discuss my disappointing visit. From the lack of water to the cold massage room, everything about my visit was chaotic and unprofessional. The technician didn't understand my requests and left me with a sore neck that still hasn't healed. The sauna was dirty and the common areas were a mess. Despite claims of extra sanitation efforts, the cleanliness was deplorable. To top it off, I was forced to take a cold shower due to a lack of hot water. The fact that the manager refused to address my concerns speaks volumes about the overall attitude of the staff. Don't waste your time or money at this spa.

I recently visited Serenity Spa by Westgate in Las Vegas for a massage, and I had an incredible experience. My masseuse, Sofia, was absolutely amazing and extremely talented. It was truly the best massage I have ever had. Sofia was kind and attentive, even suggesting I use a towel in certain areas to make me more comfortable. She asked about my problem areas and focused on relieving those specific areas. Her hands were truly outstanding. The spa facility itself was top-notch - clean showers, locker rooms, lounge area, and bathroom. I enjoyed the dry sauna and hot tubs before my massage, which helped me relax even further. After my massage, I received a facial from Chantelle who did an incredible job, even including extractions which are rare to find. The entire experience was truly five-star. I visited the spa with family and we all had the same wonderful experience. I can't wait to go back and next time, I think I'll book an afternoon appointment so I can enjoy the pool before using the spa amenities, receiving another massage and facial. Everything about my visit was perfect and I couldn't have asked for a better way to spend my day.

Go somewhere else. Supposed to be 50 min massage, was only 40 minutes (there was like 2 people in the entire spa so it’s not like anyone was waiting for a massage. masseuse was VERY rough, I had to tell her less pressure a couple times and her hands were ICE cold the entire time-as well as it felt like air was blasting in the room, so it was not relaxing in any sense of the word. The hot tubs are very nice and like I said, nobody else was in the spa so that was relaxing. I tried to shower off and it was ice cold it never warmed up after letting run for several minutes so I went to the other shower and same thing. I rinsed my suit and showered at my hotel room instead-thankful I didn’t get the hair scrub like I was contemplating. I would highly suggest another massage/spa location. Aria has a wonderful spa-it’s more expensive, but you get what you pay for.

Loved my manicure and pedicure at check in so much I booked an 80 minute massage for the same day as check out. I needed extra TLC and pampering that weekend and the awesome staff made it happen. Would book again.

Relaxation level achieved. The staff here are amazing and so friendly, Schuyler is very sweet and helpful in the reception area and on the phone, Sofia is an excellent massage therapist; one of the best and most attentive massages I've had, she had an intuition and knowledge to to know exactly which spots I needed worked on the most. The jacuzzi's, steam and sauna rooms are very nice and clean and well cared for. It's definitely a wonderful experience and stress free environment.

Disappointing. Paid over $300 for a 30 minute massage which was supposed to be 50 min. (my appointment was at 10, and I walked in at 9:58. Took them so long to check me in, that by the time I got on the massage table it was 10:25. And they stopped right at 10:55, I was the only one in the whole spa BTW) And by "spa" it's two small hot tubs with a sauna. That's it, lady kept saying the word "amenities" I asked her what other amenities there were and she said showers... I had planned on staying until 5pm, I ended up leaving at 12. Much better things to do in Vegas, don't go here.

Intimate and peaceful. Kaylee helped me with a sciatica issue...highly recommend her! Walk in showers, sauna, relaxing jacuzzi, plenty of toiletries. Located with fitness center and hair salon on the 3rd floor next to the pool in the north tower. Great experience. I will be back.

I’ve tried many spas on the Strip, and the Serenity Spa hit all the right notes. It provided a relaxing oasis with a perfect temperature hot spa and a nice changing room and relaxation room. It’s not pretentious or over the top fancy, but it’s tasteful, tranquil, and super clean. I had a good massage and was able to use the Westgate pool area for the whole day. Staff was very nice.