Mandalay Bay

From the moment we checked in at Mandalay Bay, we were offered an upgrade to Delano at a reasonable price, which landed us in a beautiful room on the 25th floor. The service throughout our stay was impeccable. We decided to book a cabana at the pool and Chris went above and beyond to make sure our day was enjoyable. We indulged in delicious food and drinks, soaking up the sun. As we were leaving, Chris tracked us down near the exit to return some items we had left in the safe. His exceptional service truly stood out and I hope the management recognizes what a valuable asset he is to their team. Five stars all the way - Mandalay Bay hires the best and it shows. Cheers!

When it comes to convention venues, Mandalay Bay is top-notch. The rooms offer great value for their prime location, and the convention facilities are impressive. The meals are consistently decent, and there are plenty of areas to relax or work in between events. Navigation around the hotel is quick and easy. The food court options may not be the best, but their upscale restaurant choices are better than most. While their coffee service may not be as good as the Wynn, it still beats out many others.

I have visited Mandalay Bay multiple times and each visit has been consistently amazing. The service is top-notch, the hotel is stunning both inside and out, and the rooms are always very clean. If you happen to forget a small item such as a toothbrush or face mask, they provide options for you at no additional cost. Booking a room is a breeze whether you do it online or over the phone. Checking in and out can be done in person or using your phone, which is convenient. Any issues that arise are handled promptly and with kindness. Every staff member I encountered was polite and eager to assist. The food options are outstanding with a wide variety to choose from. Don't miss the beautiful aquarium during your visit - it's a must-see!

Mandalay Bay Beach offers a picturesque setting with an abundance of chairs and umbrellas, creating a relaxing atmosphere. The expansive pool is exceptionally large, which is great for those looking to take a dip. However, there are some notable downsides. First, it's disappointing that they charge for chair and umbrella rentals. This might be a turn-off for many visitors, as these amenities are usually expected to be complimentary at high-end resorts. As for service, it's important to note that personal experiences can vary, and I can't speak from firsthand knowledge. However, it's concerning to read that some guests have found the service to be subpar. Good service is a crucial aspect of any premium resort experience, and it's unfortunate to hear that it may not meet expectations. The wave pool, which can be a highlight for many, seems to be underwhelming. Guests have reported that the waves are not particularly impressive. For those seeking a more thrilling wave pool experience, this could be a letdown. The pricing for cabanas and bungalows is on the expensive side, with cabanas costing $900 and bungalows priced at $650. However, standard beach reserved seating starts at $50.

The place is beautiful! When we were there in early December, the pools and lazy river and all that is closed. That part at pretty much all the hotels is closed this time of year. It looks huge and like it's a lot of fun in season!!

Our room confirmation changed 3 times. We were supposed to be in a media suite but was changed to a conference suite. We had to watch TV from a conference table in uncomfortable chairs. The bathroom was supposed to have a deluxe 12ft shower, but instead had a handicap shower stall barely 3ft wide. For the exorbitant price of the room, nothing was complimentary. You were charged if you even touched the bottled water or snacks, it was on a weight sensor. The hotel's restaurants were extremely overpriced and the food was average, at best, if not outright bad. The staff was nice, that's about the best that can be said.