The Strat

Overall, my recent stay at The Strat in Las Vegas was fantastic. The hotel is conveniently located just 15 minutes from the airport, making it easy to get to. I appreciated that there were plenty of activities available in the hotel beyond just gambling. However, it was disappointing that there was no mini fridge in the room. If that had been included, I would have given The Strat a perfect rating.

Stayed at The Strat in Las Vegas after Valentine's Day and the Superbowl. We were able to get a decent price for the room, but upon arrival around midnight, we noticed that the check-in process was quite slow with about 30 people ahead of us in line. Once we got to our room, we found that it wouldn't cool down below 75°, even when adjusted to the lowest setting. Additionally, there were some cleanliness issues such as a half-eaten donut on the bathroom counter and salt in one of the drawers. However, the rest of the room was in good condition. Despite these issues, the rest of our stay went fairly smoothly. The casino floor was well maintained, but we did notice that some shops near the tower had closed down, leaving only about half in operation. The remaining shops were clean and well-maintained.

Although we had trouble initially with our room smelling of smoke. The management staff provided us with excellent customer service and took our concerns seriously, we are very grateful for their efforts to make our stay comfortable. There are fees included for the stay and you have to pay for a parking pass separately from room fees. There’s also a McDonald’s and more food options on the R level. The location is far from the strip.

The rooms look nice, but our room had a really bad cigarette smoke smell, comparing it to the other 3 rooms that we had booked ours was the only one smelling like cigarette smoke. When we called for service we were told that they would send someone to deodorize which they never showed up. We called 3 times and no one showed up. NOTHING WAS DONE. My son has asthma and of course the smell is not good for him or any of my kids. They said they were not able to give us another room because they were fully booked. So service was also awful. Aside from this, the restroom wall was dirty with white stains on them. The sheets covering the box springs also had white stains on both beds. Make up from other guests were still inside the closet. Making me think how well do they really clean? I was hoping for a better experience but this is just not acceptable.

Check-in was slow, even at midnight. The automated check-in is useless... doesn't work, glitches. The front desk staff & back of the house cleaning crew is friendly enough. The bed and pillows are clean and comfortable. Now, the carpet- it is scary. I recommend using house shoes or flip flops. It just looks dirty, old, and it is frayed. I asked 3 times to get a working coffee machine before I got one .. plus, the previous guest's pod was left in the machine! Wow. The sink handle was broken and never fixed during the stay. I got cold water only. The sink's drain was also broken and just a hole. It was reported & never fixed. The non carpeted floor area is buckling. No hair dryer or ironing board. There is a safe & refrigerator that works very well. It will freeze your food and drinks if you don't watch it. I asked for a quiet room, and thankfully got one. I hope there is not a generic, lip service reply from the property & these basic issues are addressed.

This place was genuinely incredible, the rooms were very good quality, the staff were super nice, and the view from the top of the tower was amazing. I highly recommend staying here it is super cheap for something magnificent. It had its own indoor mall and even record breaking rides at the top. This place deserves more credit, also something I will say is that they need more staff at the counters