Westgate Las Vegas Resort & Casino

Our experience at Westgate in Las Vegas has been fantastic. Upon arriving at noon, we were pleased to find our room ready for us. The front desk staff member who assisted us was incredibly welcoming and professional, which left a positive impression after our tiring drive from LA. It's staff members like this that truly enhance a guest's experience—recognition and rewards are well deserved! The hotel's gym is impressive with its ample treadmills and space, and the pool area is excellent as well.

Our rooms were disgusting oil stains on curtains and what looked like dried boogers on our sheets. The first night we had absolutely no water, the other room we got they found make up brushes that were not ours! and razors!!! from the previous people before us. House keeping went into our room and didn’t get the trash by the door and only made our bed didnt change any of the disgusting sheets. We wrote a complaint and did not receive anything like no one cared… We were promised 100$ gift cards for listening to the timeshare which was on a birthday that we were celebrating the whole reason for our trip and it took 4 1/2 hours when we should’ve been celebrating. 12-4:30 pm. and we’re told that they were grabbing our cards and yet we were shown out. I will NEVER stay here again and advise others to not. We got nothing we were promised and no one there cared enough to figure anything out. upon leaving we requested a bell hop cart to help us get our things down to the car, the lady who helped us was not nice at all we asked her to meet us up front so we can pull out money to tip her and she continued saying that we were not going to meet her up front then said happy new years to me in a very rude tone. We all honestly feel as though a half refund or something should’ve been aligned. we were treated horribly.

Currently staying here for a tournament, and I wouldn't recommend this place. We certainly won't be back. The East tower elevators were supposedly undergoing maintenance for just the first day, but by Day 3, only one out of four is working, leading to very long waits. Our room's AC isn't working despite calling down twice and being told it was fixed yesterday. The in-room safe also malfunctioned, and we were told we needed to be present for security to fix it. However, they didn't show up at the agreed time, and when we rescheduled and left, someone entered our room to fix it while we were away. When we checked in, we were informed that we booked their nicest room. If this is their best offering, I suggest finding another place to stay. Furthermore, despite their claims of being kid and family-friendly, there are no dining options suitable for children at all. We chose this location because it's across the street from our kid's tournament and advertised as family-friendly, but it certainly is not.

I'm one of the owners of Westgate. I had the worst experience in this place. The room looked nice, but the shower and the bathtub didn't work. I had a cold shower for 7 days, and the bathtub was leaking and made my room flooding. They only cleaned one room when I had 2 bedrooms villa. They charged me for breakfast and didn't apply to the credit I had. The guest service/reception was hopeless, and they just didn't even care. This place had no customer service what so ever. Finally, when I checked out, they charged $100 to my credit card for security. I'm confused... I checked out. I'm so ashamed how this place operates. I brought a guest with me and their first experience of the United States and had to experience the horrific stay in this place. There was so much drama with no help. I suggest not coming to this hotel. If you do, make sure to check the room where the shower has hot water working. Good luck.

The bed at the Westgate is incredibly comfortable and the staff is very friendly. However, it was disappointing to not have a microwave in the room. Additionally, there was no hot water in the shower despite multiple attempts to address the issue with the front desk. Our friends also experienced the same problem in their room. While housekeeping did a great job, I had to buy soap from Walgreens to wash my hands as there was none available. If these issues are resolved, the Westgate would be a 5-star hotel, but hot water is a must for a satisfying stay.

I've stayed at the Westgate in Las Vegas multiple times and have always enjoyed my stay, but this time I was disappointed. I had issues with the shower and heater in my room and despite informing the front desk, nothing was fixed when I returned in the evening. In addition, my room was not cleaned and I had to request towels and body wash, which took an hour to receive. The next day, my room still was not cleaned and I was told they no longer clean rooms. For the price we pay for a hotel room, it is disappointing that basic amenities like a clean room are not provided. Overall, I was really let down by this experience.

Loved the very clean, spacious room and the comfy beds! The shower was fantastic with shower heads above and directly in front, plus a handheld spray. The bathroom was also very nice and clean, stocked with quality toiletries, shampoo, conditioner, and soaps. And the view—absolutely thrilling! The spectacular view of the sphere experience building was a highlight, allowing us to enjoy the show as it transformed into different displays. Highly recommend this resort!

Hands down the worst hotel experiences in Las Vegas. Here is the story of my four nights stay: Day 1- I checked in and was assigned a room that was not clean. There was human waste on toilet seat. I went right back to check in desk and was ambushed by timeshare sales making it sound like they are offering apology and a $100 visa gift card which turned out to be a trap for timeshare sales pitch. They eventually assigned new room as if it was a routine to have dirty rooms assigned. No apologies or comp of any kind. Day 2-room was cleaned. Day 3- The room was not serviced and by the time I came back it was too late to clean. Day 4- Room was not cleaned again. Upon complaint, I was offered a $45 resort fee waiver as a comp and refusal to believe or check to see if the room was cleaned by the manager. Avoid staying at this facility at all cost!

I gave Westgate in Las Vegas a three-star rating for its service. The hotel staff were friendly and helpful, but unfortunately, the cleaning crew did not meet expectations. The room had a lingering smell of cigarette smoke and the floor was littered with French fries from a previous guest. The shower leaked and the bathtub was dirty. Despite these issues, the rooms were a good size. When requesting a late cleanup, the cleaning personnel arrived with an attitude. However, the location of the hotel was ideal for our basketball tournament.

Summer is here but pool hours at Westgate are 10am-7pm, so plan accordingly if you want to enjoy a swim. Check-out time is at 11am, but sometimes they may allow you until noon. Unfortunately, there is no complimentary coffee or microwaves available in the rooms, which can be a disappointment considering the price of $140 per night. Other budget hotels like Motel 6 or Super 8 offer these amenities. I would have preferred to stay elsewhere for the price.

Stayed at Westgate Las Vegas for a convention and found the location to be convenient. However, the staff seemed more focused on selling me things rather than providing assistance. Additionally, the elevator took a long time to arrive, causing delays in my plans. Despite booking a room months in advance and receiving a confirmation, upon arrival, they claimed we didn't have a room. After a dispute, they eventually provided us with a room, but the experience left a bad impression. It's unfortunate to leave a negative review, but due to these issues, I will not be staying at Westgate Las Vegas again. Just a heads up for others considering this hotel.

This hotel in Las Vegas is not a great place to stay. I had several issues with Central tower during my time there: 1. The heater in my room was not working properly. 2. The water temperature was only lukewarm, and when I called the front desk for help, I had to wait for an hour and call three times before getting a response. When I asked to cancel, the staff member was not apologetic and seemed indifferent. 3. There was no desk or chair in my room. 4. There were not enough wall sockets, so I had to use extension cords. 5. The lighting in the room was very dim, with only two table lamps and one Ikea tower lamp. 6. There was a leak in the bathroom that dripped water all night. 7. There was no soap provided in the shower. On the positive side, the hotel is conveniently located next to the monorail. Overall, I would not recommend this hotel and would not consider it more than a 1 star accommodation. Stay away!

Westgate in Las Vegas is a great value option just off the strip. The property is close to the strip and has a monorail stop attached. While some rooms may be older, there are renovated options available. Upgrade to a Lanai Room for a large patio with direct pool access. Rooms also come equipped with a fridge and microwave. The buffet is not the best and closes early at 2pm with no dinner service. Overall, Westgate offers clean and comfortable rooms at a great price, making it a good choice for budget-conscious travelers. Why spend more when you can stay here?

I was happy with the location and proximity to everything we had planned to visit. The room seemed clean and I was content at first but throughout my stay I found a few things that really concerned me. We paid an extra $45 to check in early, an extra $20 a night to get the room that was available for us, it was okay for our small family. The bathroom drawers were missing hardware, the toilet cover was cracked. I found Pepsi can and dirty plastic cups under the bathroom sink and trash under the bed, the carpet wasn't vacuumed properly and my 2yo was finding cereal to pop in his mouth whenever we weren't looking. The curtains had a broken clip so the gap in between let the sun in right into my toddler's face in the early morning. The most concerning thing was that I found a some pills on the ground. I hate to think what could've happened if my son found those before I did!!! I am extremely dissatisfied with our stay here knowing they don't pay attention to detail and could've endangered my son's safety. The good things this hotel had to offer don't outweigh the bad for us.

The location is close to everything and the Lobby smells good so the time! That’s all I have to say about the good. I woke up the day after I got there and was itching with big red bumps on my back, like big swollen bumps. I thought about bed bugs but thought no way, maybe I’m allergic to their sheets or something. Only to wake up the next morning with more big red bumps on my other side of my back and again I thought ok I’m allergic and something is spreading. The last morning I woke up itching on my thigh and ankle and back of my arm and bottom center of my back. I checked out but got home and googled and realize that the hotel has bed bugs. I’m terrified now that I may have brought them home so now my suitcase is in my trunk and I’m terrified to bring it in my house. And don’t get me started on the rude aggressive salesman for the timeshare presentation… ugh, never ever going back to this hotel. EVER!! I feel like calling a lawyer, I’m itching so bad. The shower was also gross and rusty! The toilet was gross! The TV barely works for a few channels when it decides to have a signal! No microwave! Cheap tissue!

the place to be for sports betting. during high football season it can be extremely busy and hard to find anywhere to sit. their room that i stayed in was nice no complaints. their brunch buffet is great value. in my opinion the best sports book experience. my 2nd time there and the first time i guess it was low season and getting prime real-estate to enjoy the teams you bet on was very good. however if you go during the beginning of the season then expect to be standing most of the time unless you go early and try to hold down some good seats. i will still go there for sports betting.

When I checked in, they told me that the type of room I reserved was already taken. How does that happen?!? The room was reserved. They told me that they could give a king bed (the type of room I reserved) but they would have to charge me $25 extra a night because it was a remodeled room. I agreed because I just wanted to get a room. When I got to my room I found fake eye lashes in the shower and the shower was missing tiling. I thought the room was just remodeled?!? I really spent $250 for 2 nights on that. I've had better experiences at cheap 1 star hotel. The only thing good was the food in the casino and the monorail had a stop at the hotel. Also you could hear everything through the walls. I am definitely looking for a different hotel next time I'm in Vegas

This hotel was definitely worth the price. The rooms were clean, spacious, and up to par; and best of all, there was free parking! Admittedly, the stores inside the casino were a bit pricey, but the monorail on Location made it easy to get to other locations, saving us from having to take a Long walk. We were in and out quickly at Check-in and all the staff was kindly! All things considered, we had a really good experience at this hotel.

Management was great, however, the staff could benefit from more customer service training. Unfortunately, there were no microwaves in the hotel unless you had a timeshare. Additionally, guests were unaware that they had to call housekeeping to receive new towels or to have the room cleaned. The pool and the gym were only open from 9am to 6pm. Upon arrival, a strange smell of weed was lingering in the hallways, and individuals from the room above had been heard fighting. Therefore, security had to be called multiple times. The only welcoming that occurred at the hotel was from the people that were attempting to sell a timeshare. Therefore, all-in-all, the hotel experience would be considered as a C- grade.

The rooms are clean and the staff is nice. It's not one of those 5 star epic hotels that Vegas may be known for, but it's not the price either. Westgate is also a monorail stop so it's super easy to get to the middle of the strip.

We had to book a last minute room here without knowing anything about the hotel. For it's age, they've done a fantastic job on the upkeep, and was probably at one point a top tier hotel. It was an amazing deal at $60 for the night, compared to similar hotels in the area. The staff was great and let us check in a little early. The hotel has coffee, restaurants, and a casino. While the casino was small and a bit quieter, it can be a nice break from the larger casinos. The room had a nice view and comfy bed. Location isn't great. It is on the North end of the Strip close to Circus Circus, but isn't actually located on the Strip. To help, it does have a drop off for the monorail with easy access to the main part of the Strip