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257 Points
2024-02-16 14:59:02
Feb 16, 2024 at 2:59pm
I recently had the unfortunate experience of staying at Sunset, and I am compelled to share my disappointment with the way they handled billing during my stay. My frustration stems from an unexpected and undisclosed additional charge that significantly impacted the overall cost of our stay. Upon checking in, I took the extra step of confirming all the charges and fees associated with our reservation. To my dismay, when reviewing my final bill, I discovered an unexplained additional cost of nearly $300. This unexpected expense left me bewildered and frustrated, as I had made a conscious effort to understand and budget for all expenses beforehand. I understand that this charge is the upgrade to the bigger room but we have never agreed to this upgrade. I totally never understood the upgrade and I will never pay that amount to upgrade. I strongly urge the management to revisit their billing procedures and prioritize clear communication with guests to avoid similar incidents in the future. Coming from Thailand, we will never understand the hidden resort fee charge. But that's a given for hotel in the US.
2024-01-22 06:18:02
Jan 22, 2024 at 6:18am
Came nye without a reservation and just wanted drinks at the bar. Drink bar was full so they were able to sit us at the sushi bar. We couldn’t resist so we ordered small plates. Food was top tier fresh 5/5. Flavors were on point. Drinks were 4/5. Strong. Service was overall decent. Ambiance was also nice. We originally had reservations for somewhere else but we weren’t super hungry so I’m glad we didn’t go there and went to Kusa with low expectations and leaving delighted. Thanks for making our nye evening pleasant!
I recently had the unfortunate experience of staying at Sunset, and I am compelled to share my disappointment with the way they handled billing during my stay. My frustration stems from an unexpected and undisclosed additional charge that significantly impacted the overall cost of our stay. Upon checking in, I took the extra step of confirming all the charges and fees associated with our reservation. To my dismay, when reviewing my final bill, I discovered an unexplained additional cost of nearly $300. This unexpected expense left me bewildered and frustrated, as I had made a conscious effort to understand and budget for all expenses beforehand. I understand that this charge is the upgrade to the bigger room but we have never agreed to this upgrade. I totally never understood the upgrade and I will never pay that amount to upgrade. I strongly urge the management to revisit their billing procedures and prioritize clear communication with guests to avoid similar incidents in the future. Coming from Thailand, we will never understand the hidden resort fee charge. But that's a given for hotel in the US.
Came nye without a reservation and just wanted drinks at the bar. Drink bar was full so they were able to sit us at the sushi bar. We couldn’t resist so we ordered small plates. Food was top tier fresh 5/5. Flavors were on point. Drinks were 4/5. Strong. Service was overall decent. Ambiance was also nice. We originally had reservations for somewhere else but we weren’t super hungry so I’m glad we didn’t go there and went to Kusa with low expectations and leaving delighted. Thanks for making our nye evening pleasant!
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