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367 Points
2024-02-14 16:38:01
Feb 14, 2024 at 4:38pm
Worst. Service. Ever! Their waitress spilled an entire glass of water on my husband and wasn't even apologetic!!! She just handed us a rag (a RAG!!!) to fix it, then asked, "you wanted to dry up right?" She didn't care that we just got up and left. Rudest service compared to every hotel we've been to on earth!
2024-02-07 03:13:01
Feb 7, 2024 at 3:13am
Very pleasant and attentive server! Skyfall offered multiple drink options that were strong, well presented, and delicious. The view from the 64th floor location was spectacular, but the attentive servers and ambiance were equally impressive! Delano Casino Hotel and Skyfall are definitely worth a visit.
2024-01-20 08:03:02
Jan 20, 2024 at 8:03am
Phenomenal. Every award and MICHELIN Star is well deserved. The service is as it should. Each plate was presented with elegance, high standard as each plate deserves. Each bite is an explosion of flavors in your mouth. We decided not to proceed with wine pairing but to stay with cocktails. Each drink that came out of that the bar tasted great. The atmosphere is very calm and intimate.
2024-01-10 10:08:01
Jan 10, 2024 at 10:08am
I am compelled to share my deeply disappointing experience at Scarpetta, a place where I expected exceptional service considering the high average cost of $250 per person. My evening, which was supposed to be a celebratory New Year’s Eve dinner, was significantly dampened by the conduct of the staff, particularly our server, whose behavior I can only describe as blatantly discriminatory and unprofessional. From the onset, it was evident that the server assigned to our table whose name is Ron was not interested in providing the basic courtesy one would expect at a fine dining establishment. As I tried to communicate our preferences and inquire about menu options, it was as though my words fell on deaf ears. The server was dismissive and seemed to deliberately misunderstand our requests, despite clearly comprehending what was being said. This dismissive attitude was not only rude but also gave off a strong impression of racial bias, which is absolutely unacceptable. Furthermore, the hustle and bustle in the restaurant felt more akin to a fast-food joint than a high-end restaurant. The staff was rushing around, and there was a palpable sense of chaos, severely detracting from the dining experience. The lack of attention and care was startling, especially considering the restaurant’s reputation and price point. Adding insult to injury, the establishment enforces a mandatory gratuity policy. It’s disheartening and frankly outrageous to be obliged to pay a substantial tip for service that was not only subpar but also tainted with discrimination and rudeness. This experience has left a sour taste, and it’s disheartening that my New Year’s Eve, a night meant for celebration and joy, was almost ruined by such an unpleasant dining experience. I sincerely hope that Scarpetta takes this feedback seriously and addresses these significant issues in their service.
Worst. Service. Ever! Their waitress spilled an entire glass of water on my husband and wasn't even apologetic!!! She just handed us a rag (a RAG!!!) to fix it, then asked, "you wanted to dry up right?" She didn't care that we just got up and left. Rudest service compared to every hotel we've been to on earth!
Very pleasant and attentive server! Skyfall offered multiple drink options that were strong, well presented, and delicious. The view from the 64th floor location was spectacular, but the attentive servers and ambiance were equally impressive! Delano Casino Hotel and Skyfall are definitely worth a visit.
Phenomenal. Every award and MICHELIN Star is well deserved. The service is as it should. Each plate was presented with elegance, high standard as each plate deserves. Each bite is an explosion of flavors in your mouth. We decided not to proceed with wine pairing but to stay with cocktails. Each drink that came out of that the bar tasted great. The atmosphere is very calm and intimate.
I am compelled to share my deeply disappointing experience at Scarpetta, a place where I expected exceptional service considering the high average cost of $250 per person. My evening, which was supposed to be a celebratory New Year’s Eve dinner, was significantly dampened by the conduct of the staff, particularly our server, whose behavior I can only describe as blatantly discriminatory and unprofessional. From the onset, it was evident that the server assigned to our table whose name is Ron was not interested in providing the basic courtesy one would expect at a fine dining establishment. As I tried to communicate our preferences and inquire about menu options, it was as though my words fell on deaf ears. The server was dismissive and seemed to deliberately misunderstand our requests, despite clearly comprehending what was being said. This dismissive attitude was not only rude but also gave off a strong impression of racial bias, which is absolutely unacceptable. Furthermore, the hustle and bustle in the restaurant felt more akin to a fast-food joint than a high-end restaurant. The staff was rushing around, and there was a palpable sense of chaos, severely detracting from the dining experience. The lack of attention and care was startling, especially considering the restaurant’s reputation and price point. Adding insult to injury, the establishment enforces a mandatory gratuity policy. It’s disheartening and frankly outrageous to be obliged to pay a substantial tip for service that was not only subpar but also tainted with discrimination and rudeness. This experience has left a sour taste, and it’s disheartening that my New Year’s Eve, a night meant for celebration and joy, was almost ruined by such an unpleasant dining experience. I sincerely hope that Scarpetta takes this feedback seriously and addresses these significant issues in their service.
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