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206 Points
Disappointing dining experience at Su Casa in Las Vegas. The server seemed inattentive and rushed. The vegetable tempura was tasty but extremely greasy. We ordered bento boxes with medium rare steak, but they arrived blue and cold in the center. It took a long time and multiple attempts to get the issue resolved, with poor drink service as well. The manager did not handle the situation well, offering excuses instead of apologies. It's a shame because the atmosphere at Su Casa is great, but the service did not live up to expectations. It's a stark contrast to our usual experience at Sundance Cafe.
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