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258 Points
2024-01-30 13:03:01
Jan 30, 2024 at 1:03pm
Check-in was slow, even at midnight. The automated check-in is useless... doesn't work, glitches. The front desk staff & back of the house cleaning crew is friendly enough. The bed and pillows are clean and comfortable. Now, the carpet- it is scary. I recommend using house shoes or flip flops. It just looks dirty, old, and it is frayed. I asked 3 times to get a working coffee machine before I got one .. plus, the previous guest's pod was left in the machine! Wow. The sink handle was broken and never fixed during the stay. I got cold water only. The sink's drain was also broken and just a hole. It was reported & never fixed. The non carpeted floor area is buckling. No hair dryer or ironing board. There is a safe & refrigerator that works very well. It will freeze your food and drinks if you don't watch it. I asked for a quiet room, and thankfully got one. I hope there is not a generic, lip service reply from the property & these basic issues are addressed.
2024-01-10 04:01:01
Jan 10, 2024 at 4:01am
The cocktails and atmosphere were amazing. The food was so unbelievably bland and Luke warm. We were highly disappointed. The servers were great and our time was still well spent in the ambiance. Would only ever go back for a cocktail. The place was pretty dead in the dinner area and had a lot of reservations open, so may have been a signal we didn’t consider until eating. Spaghetti is better from an Olive Garden or can. The scallops looked fantastic but had no flavor at all. Highly suggest just enjoying a nice cocktail in the ambiance.
Check-in was slow, even at midnight. The automated check-in is useless... doesn't work, glitches. The front desk staff & back of the house cleaning crew is friendly enough. The bed and pillows are clean and comfortable. Now, the carpet- it is scary. I recommend using house shoes or flip flops. It just looks dirty, old, and it is frayed. I asked 3 times to get a working coffee machine before I got one .. plus, the previous guest's pod was left in the machine! Wow. The sink handle was broken and never fixed during the stay. I got cold water only. The sink's drain was also broken and just a hole. It was reported & never fixed. The non carpeted floor area is buckling. No hair dryer or ironing board. There is a safe & refrigerator that works very well. It will freeze your food and drinks if you don't watch it. I asked for a quiet room, and thankfully got one. I hope there is not a generic, lip service reply from the property & these basic issues are addressed.
The cocktails and atmosphere were amazing. The food was so unbelievably bland and Luke warm. We were highly disappointed. The servers were great and our time was still well spent in the ambiance. Would only ever go back for a cocktail. The place was pretty dead in the dinner area and had a lot of reservations open, so may have been a signal we didn’t consider until eating. Spaghetti is better from an Olive Garden or can. The scallops looked fantastic but had no flavor at all. Highly suggest just enjoying a nice cocktail in the ambiance.
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