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356 Points
2024-02-16 23:36:01
Feb 16, 2024 at 11:36pm
We were so excited for this speakeasy. We went there around 12:40 AM, expecting it to be open till 2 AM according to Google but no one was there, and the door was locked. Yesterday, we went there again at 8 PM , and the staff gave us attitude right from the beginning. Upon entering, the bouncer told us, "All tables are reserved, but let me know if you want to pay for one." It became clear why many people leave reviews about making reservations months in advance yet not getting a table upon arrival because they give it to someone else willing to pay. They had a concept of mixing a night club and speakeasy but was poorly executed. There were 4 of us and we got 5 drinks and found them overpriced and mediocre. Mediocre drinks, bad service, and bad vibes – it's safe to say we won't be returning, and we don’t recommend it to anyone.
2024-02-09 20:18:01
Feb 9, 2024 at 8:18pm
This is the second time in a row that our washing machine/dryer combo did not work. We had to pull our wet clothes out and hang them around our room to dry. We went to the front desk to let them know on Tuesday. We were told they would send maintenance up to fix. By Friday, no one showed up. Other than that, we love our stay at the Elara. Great room and great view! Convenient location.
2024-02-02 22:02:01
Feb 2, 2024 at 10:02pm
This is a really tough review. There was so much I loved about this spa but a few little things they just don't quite get right. I had a pedicure and the girlfriend got a massage. Both services were excellent and the prices were pretty fair for Vegas. The front desk attendant, Jasmine, was insanely friendly. Facilities are very nice and unlike many spas most items seemed to be working (none of the outside pool relaxation jets worked, didn't seem they had for a while). It was also REALLY nice to have access to an outdoor co-ed private pool, co-ed steam room and co-ed sauna. Facilities were kept clean as well. I really, really, really loved the spa. The issue for me was the little things. The small touches like no iced towels. No snacks at all. No drinks except water and a coffee/tea maker. When I inquired, they said they ran out of juice and snacks. This is a pretty large company, surely someone could run out and grab some trail mix and some bananas and some OJ. We were spending quite a bit of time in the spa that day, basic snacks seems common, even at much less nice places. The other issue for my gf was that the other women in her side were extremely noisy and were on their phones and the staff did nothing. We have never seen a spa that allows cell phones outside of locker or lounge area and most spas will make other patrons quiet down. It's supposed to be a place to wind down and relax. Not another place to party, there's plenty of spaces in Vegas to be loud and crazy. The thing is, all the negatives are EASY fixes to make this a top 5 spa in Vegas. I'd highly recommend it if they could fix their few flaws. But those little things make a BIG difference.
2024-01-20 06:03:01
Jan 20, 2024 at 6:03am
My husband and I found it absolutely hilarious! Couldn't stop laughing the entire time! Knowing Harry Potter is a big bonus, but even if you don't, there's enough other references to enjoy it! Smaller, more personal venue with plenty of crowd work was a plus. Would recommend, well worth it!!
We were so excited for this speakeasy. We went there around 12:40 AM, expecting it to be open till 2 AM according to Google but no one was there, and the door was locked. Yesterday, we went there again at 8 PM , and the staff gave us attitude right from the beginning. Upon entering, the bouncer told us, "All tables are reserved, but let me know if you want to pay for one." It became clear why many people leave reviews about making reservations months in advance yet not getting a table upon arrival because they give it to someone else willing to pay. They had a concept of mixing a night club and speakeasy but was poorly executed. There were 4 of us and we got 5 drinks and found them overpriced and mediocre. Mediocre drinks, bad service, and bad vibes – it's safe to say we won't be returning, and we don’t recommend it to anyone.
This is the second time in a row that our washing machine/dryer combo did not work. We had to pull our wet clothes out and hang them around our room to dry. We went to the front desk to let them know on Tuesday. We were told they would send maintenance up to fix. By Friday, no one showed up. Other than that, we love our stay at the Elara. Great room and great view! Convenient location.
This is a really tough review. There was so much I loved about this spa but a few little things they just don't quite get right. I had a pedicure and the girlfriend got a massage. Both services were excellent and the prices were pretty fair for Vegas. The front desk attendant, Jasmine, was insanely friendly. Facilities are very nice and unlike many spas most items seemed to be working (none of the outside pool relaxation jets worked, didn't seem they had for a while). It was also REALLY nice to have access to an outdoor co-ed private pool, co-ed steam room and co-ed sauna. Facilities were kept clean as well. I really, really, really loved the spa. The issue for me was the little things. The small touches like no iced towels. No snacks at all. No drinks except water and a coffee/tea maker. When I inquired, they said they ran out of juice and snacks. This is a pretty large company, surely someone could run out and grab some trail mix and some bananas and some OJ. We were spending quite a bit of time in the spa that day, basic snacks seems common, even at much less nice places. The other issue for my gf was that the other women in her side were extremely noisy and were on their phones and the staff did nothing. We have never seen a spa that allows cell phones outside of locker or lounge area and most spas will make other patrons quiet down. It's supposed to be a place to wind down and relax. Not another place to party, there's plenty of spaces in Vegas to be loud and crazy. The thing is, all the negatives are EASY fixes to make this a top 5 spa in Vegas. I'd highly recommend it if they could fix their few flaws. But those little things make a BIG difference.
My husband and I found it absolutely hilarious! Couldn't stop laughing the entire time! Knowing Harry Potter is a big bonus, but even if you don't, there's enough other references to enjoy it! Smaller, more personal venue with plenty of crowd work was a plus. Would recommend, well worth it!!
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