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317 Points
So first I'll start off by saying the show was fun, Teller is my favorite. He's just the type of elder you want to hug and listen to for hours. I didn't like all of Penn's "bible jokes" as a believer I felt it to be offensive. Nice time getting to see them in person my husband and I enjoy watching "fool us" we were a bit saddened that they don't do meet and greet anymore:(
Our rooms were disgusting oil stains on curtains and what looked like dried boogers on our sheets. The first night we had absolutely no water, the other room we got they found make up brushes that were not ours! and razors!!! from the previous people before us. House keeping went into our room and didn’t get the trash by the door and only made our bed didnt change any of the disgusting sheets. We wrote a complaint and did not receive anything like no one cared… We were promised 100$ gift cards for listening to the timeshare which was on a birthday that we were celebrating the whole reason for our trip and it took 4 1/2 hours when we should’ve been celebrating. 12-4:30 pm. and we’re told that they were grabbing our cards and yet we were shown out. I will NEVER stay here again and advise others to not. We got nothing we were promised and no one there cared enough to figure anything out. upon leaving we requested a bell hop cart to help us get our things down to the car, the lady who helped us was not nice at all we asked her to meet us up front so we can pull out money to tip her and she continued saying that we were not going to meet her up front then said happy new years to me in a very rude tone. We all honestly feel as though a half refund or something should’ve been aligned. we were treated horribly.
I entered the Spa store and not 1 host greet me as the customer, therefore I spoken to say hello but no reply back. I started not to shop but I was with someone who purchased an item and so did I. After being in the store not once the host if we needed any help. There were 5 people working and one of host name were Ishalag. Poor customer service to a guest. Everyone is equal for Respect when entering a store of business.
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