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312 Points
2024-01-26 11:52:01
Jan 26, 2024 at 11:52am
I'm one of the owners of Westgate. I had the worst experience in this place. The room looked nice, but the shower and the bathtub didn't work. I had a cold shower for 7 days, and the bathtub was leaking and made my room flooding. They only cleaned one room when I had 2 bedrooms villa. They charged me for breakfast and didn't apply to the credit I had. The guest service/reception was hopeless, and they just didn't even care. This place had no customer service what so ever. Finally, when I checked out, they charged $100 to my credit card for security. I'm confused... I checked out. I'm so ashamed how this place operates. I brought a guest with me and their first experience of the United States and had to experience the horrific stay in this place. There was so much drama with no help. I suggest not coming to this hotel. If you do, make sure to check the room where the shower has hot water working. Good luck.
2024-01-20 00:02:01
Jan 20, 2024 at 12:02am
The aria is a nice place to stay with a good location on the strip. Pay the extra money for the stay well rooms, the better mattress is worth it. I wouldn't even bother with the Proper eats food hall as most the restaurants close when they feel like it or simply refuse to take your order and have terrible customer service. We found it to be ridiculous that we couldn't get anything to eat at 7:00 pm when most the restaurants say they are open til 10:00 or 11:00 on arias website. We ended up going to Posh Burger on the Casino floor and they served us some great burgers and had great customer service. We also tried some of the higher end restaurants on the property and thought they were underwhelming for the price.
2024-01-12 05:09:02
Jan 12, 2024 at 5:09am
Primo was bartending, he made the best drink for my husband. A drink we never knew about, but Primo went off of my husband's preferred bourbon. Now it is my husband's favorite and best drink in Las Vegas. Halekulani, top notch. We had a great drinks and enjoyed hanging out with Primo!
I'm one of the owners of Westgate. I had the worst experience in this place. The room looked nice, but the shower and the bathtub didn't work. I had a cold shower for 7 days, and the bathtub was leaking and made my room flooding. They only cleaned one room when I had 2 bedrooms villa. They charged me for breakfast and didn't apply to the credit I had. The guest service/reception was hopeless, and they just didn't even care. This place had no customer service what so ever. Finally, when I checked out, they charged $100 to my credit card for security. I'm confused... I checked out. I'm so ashamed how this place operates. I brought a guest with me and their first experience of the United States and had to experience the horrific stay in this place. There was so much drama with no help. I suggest not coming to this hotel. If you do, make sure to check the room where the shower has hot water working. Good luck.
The aria is a nice place to stay with a good location on the strip. Pay the extra money for the stay well rooms, the better mattress is worth it. I wouldn't even bother with the Proper eats food hall as most the restaurants close when they feel like it or simply refuse to take your order and have terrible customer service. We found it to be ridiculous that we couldn't get anything to eat at 7:00 pm when most the restaurants say they are open til 10:00 or 11:00 on arias website. We ended up going to Posh Burger on the Casino floor and they served us some great burgers and had great customer service. We also tried some of the higher end restaurants on the property and thought they were underwhelming for the price.
Primo was bartending, he made the best drink for my husband. A drink we never knew about, but Primo went off of my husband's preferred bourbon. Now it is my husband's favorite and best drink in Las Vegas. Halekulani, top notch. We had a great drinks and enjoyed hanging out with Primo!
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