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355 Points
2024-02-13 11:32:01
Feb 13, 2024 at 11:32am
Found this place online when looking for some lunch. I was able to make an online reservation which I love. However as soon as I go to the hostess stand I asked how long the wait was, to see if it were possible that there was no wait time and I was advised it was about 50 minutes to an hour. So I showed the hostess my reservation instead which had about 10 minutes until my check in time. With a very rude condescending tone she advised that there would still be a wait of a few minutes. I said that was fine and my party of 4 waited for our reservation time. Once I was notified our table was ready we were greeted by another hostess who quickly said follow me and rushed us to a staircase that lead downstairs. She waved her hand and said “it’s down there” and then ran off. Without showing us to our table. We also needed an elevator as someone in our party had difficulties using that many stairs. But the hostess was nowhere to be found. Once we were self seated downstairs our service was better, although they could have been more attentive. Granted it was a busy time at 1pm on a Sunday afternoon. The food however was top notch. Everything we tried had great flavor and gorgeous presentation. Would definitely return for the food. Management should definitely replace the hostess’s. On our way out I asked for the hostess’s names, one ignored the request all together and the other although did give a name, most likely gave a fake name due to her demeanor. If management can get their front staff trained in customer service or replaced all together I would recommend this place if you are in Vegas.
2024-01-30 02:33:01
Jan 30, 2024 at 2:33am
The Charcoal Room accommodated our large group by reserving the back room for us. The staff was very pleasant, courteous and professional. I ordered the roasted chicken and it was delicious. Others in the group ordered everything from burgers to steak and also agreed, simply delicious. The restaurant was extremely clean and presentable.
2024-01-21 20:33:01
Jan 21, 2024 at 8:33pm
Room size was good. Bathtub was huge. We had a good view of the Sphere from our room. But parking wise you will need to park at the mall and walk a distance and pay a daily parking rate. Very convenient location as you do have the mall directly below you so its easy to buy water and shop till you drop. One of the most reasonably priced hotel there.
2024-01-12 07:56:01
Jan 12, 2024 at 7:56am
Great cocktails, comfortable seats, relaxing vibe, and outstanding service. We stopped by this bar every night before going to bed while our stay at MGM Grand.
Found this place online when looking for some lunch. I was able to make an online reservation which I love. However as soon as I go to the hostess stand I asked how long the wait was, to see if it were possible that there was no wait time and I was advised it was about 50 minutes to an hour. So I showed the hostess my reservation instead which had about 10 minutes until my check in time. With a very rude condescending tone she advised that there would still be a wait of a few minutes. I said that was fine and my party of 4 waited for our reservation time. Once I was notified our table was ready we were greeted by another hostess who quickly said follow me and rushed us to a staircase that lead downstairs. She waved her hand and said “it’s down there” and then ran off. Without showing us to our table. We also needed an elevator as someone in our party had difficulties using that many stairs. But the hostess was nowhere to be found. Once we were self seated downstairs our service was better, although they could have been more attentive. Granted it was a busy time at 1pm on a Sunday afternoon. The food however was top notch. Everything we tried had great flavor and gorgeous presentation. Would definitely return for the food. Management should definitely replace the hostess’s. On our way out I asked for the hostess’s names, one ignored the request all together and the other although did give a name, most likely gave a fake name due to her demeanor. If management can get their front staff trained in customer service or replaced all together I would recommend this place if you are in Vegas.
The Charcoal Room accommodated our large group by reserving the back room for us. The staff was very pleasant, courteous and professional. I ordered the roasted chicken and it was delicious. Others in the group ordered everything from burgers to steak and also agreed, simply delicious. The restaurant was extremely clean and presentable.
Room size was good. Bathtub was huge. We had a good view of the Sphere from our room. But parking wise you will need to park at the mall and walk a distance and pay a daily parking rate. Very convenient location as you do have the mall directly below you so its easy to buy water and shop till you drop. One of the most reasonably priced hotel there.
Great cocktails, comfortable seats, relaxing vibe, and outstanding service. We stopped by this bar every night before going to bed while our stay at MGM Grand.
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