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323 Points
I feel compelled to share my horrendous encounter to save others from the same nightmare. Privacy Invasion Nightmare: ★☆☆☆☆ We were assigned a room with a full window facing the parking lot. Little did we know, it was like staying in a fishbowl for everyone outside to see. Attaching the photo from the parking lot to the room - upper stairs of the parking lot have a more direct view of the room. Attempting to change clothes became a public spectacle, thanks to the complete lack of privacy. When we complained, the staff were shockingly unresponsive. A man ogling into our room was the last straw, and the hotel's indifferent attitude towards our basic right to feel safe was absolutely appalling. Requests for a room change were met with bureaucratic runarounds, and we had to hound them relentlessly for any updates. Absolutely disgraceful! Pathetic Room Service Excuses: ★☆☆☆☆ The incompetence reached new heights with the abysmal room service. On day one, we were told our room was skipped because we allegedly asked for mid-week cleaning during check-in—an outright lie. Day two, the room was ignored again, with the excuse that we had a "Do Not Disturb" sign up at 11:47 AM. Utter nonsense! We were out by then, with a clear request for room cleaning. The lies and negligence were infuriating. I can confidently say I will NEVER set foot in this dump again. Hilton Grand Vacations Club Elara Center Strip not only failed to meet even basic standards of decency and professionalism but also demonstrated a blatant disregard for guest comfort and safety. Save yourself the trouble—look elsewhere for accommodations in Las Vegas. This place is an absolute disgrace.
This restaurant is such a vibe. I love the interior decor. I was a little unimpressed when our fried rice dish took longer to come our then our entree’s; however, the taste made up for the wait and it was New Year’s Eve so I can’t blame them that much. I’m sure the kitchen was swamped and doing the best it could. I will definitely be back. It’s a pricey Chinese place but give it a try if you’re down to pay the price.
Great atmosphere reminiscent of the good old casino days. Played video poker, great that they still using the quarter machines the sound of coin drops is fantastic. Had the prime rib dinner special and it came out perfect. Really enjoyed this relic of a casino and will return.
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