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414 Points
2024-02-09 05:12:03
Feb 9, 2024 at 5:12am
This is by far my worst experience with Vdara. I've been a patron since 2010, and while there might have been some minor issues before, everything was fine for me. However, this stay has been absolutely horrible! I will never recommend anyone to stay here. I checked in on the 31st, arriving after midnight. When I got to my room, I found the mini bar empty, the mini fridge locked, and the tablet missing. The next afternoon, I went to the front desk to report the problem and see if they could change my room, but the answer was no. Fine. The front desk clerk said he would ask the housekeeper to fix it. I also requested the sofa bed to be made. However, when I returned to my room around 10 pm, the sofa bed was still not made, and the mini bar and tablet were still not fixed! So, I called the front desk again to ask for someone to help me make the sofa bed because there were no sheets. They said they would send someone, but by midnight, no one had come. I had to press the 'do not disturb' button because my eight-year-old son couldn't wait any longer; he needed to sleep. Around 12:30 am, the phone in my room rang! They said the housekeeper was outside my room and could help me make the sofa bed. I couldn't believe they would call guests in the middle of the night. I had to open the door, take the sheets back to my room, and tell the housekeeper it was too late, please help me tomorrow. The next day, when I left my room in the morning, I put the service button on. When I returned around 9 pm, the service button was still on, and no one had cleaned up my room at all! I am so disappointed with the service here. I can't believe this is a 4-star hotel's service.
2024-02-04 15:58:01
Feb 4, 2024 at 3:58pm
Great Chicago style place. Beautiful waiting area with accent on retro houses. Silverware and plates are elected by high attention to details. Chairs are very comfortable for longer seating time. Food is delicious. Steaks are mmmm. Sides are every better. Highly recommend this place for lovers of retro culture.
2024-01-28 17:13:01
Jan 28, 2024 at 5:13pm
We had drinks here a couple times while staying at the Westgate. The first time was great; the sweet Asian lady was attentive & friendly. The second time, we were stunned at how rude the bar tender was (I think his name was Art? Older guy with an accent). Not only was he unfriendly to us, he was very disrespectful to the staff around him. Plus the drinks he made were watery and gross.
2024-01-27 16:20:02
Jan 27, 2024 at 4:20pm
My friend and I had the upside down tea here yesterday and it definitely was not an 'experience.' I thought the tea would be warm (it is not). Instead, it's quite literally just a cocktail thrown into a tea cup. I knew it had alcohol of course, but warm tea would have been preferable. The light bites they offer are rather sad, too. Nothing special about them. It should have cost $35 instead of $50, honestly. The room was quite empty, so having the live music was kind of inconvenient given the atmosphere at the time. I love a good afternoon tea session, but your money is better off on an actual tea experience at the Waldorf, and not whatever this was.
2024-01-12 20:01:01
Jan 12, 2024 at 8:01pm
Such a fun place if you are looking for live music, dancing and drinks! It’s an intimate setting that provides you the opportunity to know those around you. If you want to have a space to sit other than the bar, be prepared to pay. Drinks are delicious and bartenders are hot! There are multiple bouncers that keep all things under control. It opens late in the evening so take a nap before going! Go and get dancing!!!
This is by far my worst experience with Vdara. I've been a patron since 2010, and while there might have been some minor issues before, everything was fine for me. However, this stay has been absolutely horrible! I will never recommend anyone to stay here. I checked in on the 31st, arriving after midnight. When I got to my room, I found the mini bar empty, the mini fridge locked, and the tablet missing. The next afternoon, I went to the front desk to report the problem and see if they could change my room, but the answer was no. Fine. The front desk clerk said he would ask the housekeeper to fix it. I also requested the sofa bed to be made. However, when I returned to my room around 10 pm, the sofa bed was still not made, and the mini bar and tablet were still not fixed! So, I called the front desk again to ask for someone to help me make the sofa bed because there were no sheets. They said they would send someone, but by midnight, no one had come. I had to press the 'do not disturb' button because my eight-year-old son couldn't wait any longer; he needed to sleep. Around 12:30 am, the phone in my room rang! They said the housekeeper was outside my room and could help me make the sofa bed. I couldn't believe they would call guests in the middle of the night. I had to open the door, take the sheets back to my room, and tell the housekeeper it was too late, please help me tomorrow. The next day, when I left my room in the morning, I put the service button on. When I returned around 9 pm, the service button was still on, and no one had cleaned up my room at all! I am so disappointed with the service here. I can't believe this is a 4-star hotel's service.
Great Chicago style place. Beautiful waiting area with accent on retro houses. Silverware and plates are elected by high attention to details. Chairs are very comfortable for longer seating time. Food is delicious. Steaks are mmmm. Sides are every better. Highly recommend this place for lovers of retro culture.
We had drinks here a couple times while staying at the Westgate. The first time was great; the sweet Asian lady was attentive & friendly. The second time, we were stunned at how rude the bar tender was (I think his name was Art? Older guy with an accent). Not only was he unfriendly to us, he was very disrespectful to the staff around him. Plus the drinks he made were watery and gross.
My friend and I had the upside down tea here yesterday and it definitely was not an 'experience.' I thought the tea would be warm (it is not). Instead, it's quite literally just a cocktail thrown into a tea cup. I knew it had alcohol of course, but warm tea would have been preferable. The light bites they offer are rather sad, too. Nothing special about them. It should have cost $35 instead of $50, honestly. The room was quite empty, so having the live music was kind of inconvenient given the atmosphere at the time. I love a good afternoon tea session, but your money is better off on an actual tea experience at the Waldorf, and not whatever this was.
Such a fun place if you are looking for live music, dancing and drinks! It’s an intimate setting that provides you the opportunity to know those around you. If you want to have a space to sit other than the bar, be prepared to pay. Drinks are delicious and bartenders are hot! There are multiple bouncers that keep all things under control. It opens late in the evening so take a nap before going! Go and get dancing!!!
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