Sully's Casino Bar

It seems like the employees at Sully's Casino Bar are not very happy with their jobs. The service was lacking and I felt ignored while waiting to get a drink from the staff.

My recent visit to Sully's Casino Bar during the bar expo left much to be desired in terms of customer service. During my first visit, my party and I were ignored for several minutes before finally being helped. The bar staff seemed too preoccupied with pouring a single glass of wine to acknowledge our presence. Even when we brought the lack of service to their attention, we were met with an unhelpful attitude. On a subsequent visit, I simply requested some salt and a cup of hot water. Despite being a hotel patron staying at the Horseshoe, the bartender rolled her eyes multiple times in response to my simple request. This experience was definitely the worst bar service I have encountered in Vegas. The Horseshoe should take a closer look at the individuals working at Sully's Casino Bar and address the poor customer service being provided.

Wesley was an absolutely fantastic bartender at Sully's Casino Bar, providing exceptional service on the strip. However, I had a completely different experience with Rick. He refused to acknowledge my presence, even when trying to order a simple ice water. Not only did he ignore me, but he also instructed other bartenders not to serve me. If you encounter Rick working at Sully's, I highly recommend walking away.

II feels like no one here is happy with their job. Service was lacking, and I literally felt ignored waiting to get a drink from the staff.

I’ve stayed at the horseshoe over the week for the bar expo and this was by far the worst customer service I’ve ever experienced. First time there we were not acknowledged for at least 7-10min and once we were the bar staff was too busy pouring one glass of wine to multitask and just AT THE MINIMUM SAY “I’ll be right with you” instead she bypassed and when we brought her lack of service to her attention she said I’m making something right now with an attitude. The next visit which was seconds ago, I asked for salt and just a cup of hot water. Could’ve been tap for all I care, I’m not feeling well and losing my voice and just wanted to gargle and nothing else is open but the bar.. also I’m paying to stay at the Horseshoe so im a hotel patron; besides the point she rolled her eyes multiple times. This was the worst bar experience I’ve ever had in Vegas and the horseshoe should really address the people who work underneath of them in their establishment.

Ask for Cynthia. Great Barkeep, great service, conversation! Brings luck if you gamble at her bar! Also ask for Donny! Great bartender as well. Never have to wait and always service with a smile!