The Pool at Santa Fe Station

I have had a great experience at The Pool at Santa Fe Station in Las Vegas. It is a place that I really enjoy visiting. The service is exceptional, with attentive staff like my favorite waitress Cindy A. She is always prompt in serving her guests and makes sure everyone in her section is well taken care of.

Santa Fe Station is our preferred casino in town. The variety of amenities they provide is what keeps us coming back. The oyster bar is a favorite of ours, and we always enjoy a visit to see our beloved bartender, Patrick. His welcoming demeanor and quick service make our time at the bar enjoyable. Conversations with Patrick are always pleasant and make our visits memorable.

I have been a loyal member of Station Casinos since 2003 and have spent a significant amount of money at Santa Fe Station since the beginning of the year. Despite my efforts to reach out to the casino host and bar managers, I have consistently been disappointed with the level of service I have received. No matter how much money I spend or gamble at this establishment, I am consistently treated as if I am just another customer. The bartenders have strict rules about when they can comp drinks, and even after spending $500 and waiting with my "green light" on for 25 minutes, I was still denied a complimentary drink. I would advise others to avoid wasting their time and money at the pool at Santa Fe Station. The management does not seem to care about their loyal customers, and despite multiple complaints, my experience has not improved. Save yourself the frustration and consider visiting other local bars or casinos like Red Rock, Palace Station, Green Valley, or Sunset Station instead. It's disappointing to feel so undervalued at a place where I have been a customer for so many years.