The Heart Bar

Ugh. It makes me sad that I have to leave one star because, while my first night at the Heart Bar really was great, my experience the second night has completely deterred me from ever wanting to go there again. When me and my dad arrived at the heart bar, it’s important to mention Robin was working the side we sat at, and the first thing I did was put a 20 into the machine and started playing Jacks or Better. I hadn’t been greeted yet. I played for about 5 minutes before losing all my money, and decided to run upstairs real quick and grab my cigarettes. Keep in mind, while I was gambling before I got my smokes, no one had asked me if I needed a drink. Anyways, I came downstairs, asked for an ashtray and popped another 20 in the machine and tried blackjack for my first time. I lost immediately and stuck a 5 back in for Jacks or Better. By this time, Robin finally came around to ask what I wanted. I asked for a vodka sunrise. ( which she made SUPER subpar. I’ve never had a worse sunrise in my life). She sets it down, and says “17.50”. Me and my dad were like ? Don’t I get it free since we already put money in the machine? And she said no because I didn’t start with a 20, and immediately started walking off with the drink. I put another 20 in because I wanted my drink but she gave absolutely zero care about the fact that I had already had 45 dollars in the machine. She didn’t try to check ANYTHING to see how much had been put into that machine. I’m sure a quick look at the cameras can prove that she ripped me off and made me pay 60$ for a drink I could hardly finish because she made it so poorly. A sunrise is not hard to make at all. Before we left, we kept trying to explain to her what happened and she implied we were liars because the “light wasn’t on” and even had the audacity to tell us “if you’re gonna be sassy you can drink somewhere else.” I don’t think we were in the wrong for being a little frustrated and just wanting an explanation of why she made us stick more money in than I needed to. She couldn’t even be bothered to try and understand the situation because in her mind she was right and we were wrong. She avoided every single question we asked her and kept repeating “your light wasn’t on.” Absolutely terrible. What a waste. Save yourself some money and time by avoiding the heck out of Robin if you decide to lounge at the heart bar. And bless the other two gentleman who took great care of me and my dad the night before. Thom is wonderful.

The mezcal drinks are way too sweet. We wanted a spicy margarita & they were all out of the tequila.

I was staying planet Hollywood to celebrate my brother's 21 birthday and stayed in room 2403. I went to the heart bar on 9/25 at approximately 10pm. I ordered 2 Mexican mules drinks and my brother couldn't find his passport when it was requested. I was only served one of the 2 drinks while my brother went upstairs to look for his passport. He called to let me know he couldn't get in the room. I left the bar to help him and left the tab open. I returned approximately 10:30 PM. At that time I ordered another 2 of the same drinks from different bar tender (3 Mexican mules). I asked them to close my tab. The bill totaled $176, they ran the transaction at 10:39 PM. I questioned the bar tender but I was preoccupied with finding the passport because of the travel implications of loosing the passport. DO NOT OPEN A TAB A THIS BAR!!!

Bar is cute that’s it . but we got drinks to-go so didn’t sit at the bar.definitely over priced drinks two green tea shots for $36 .when we asked I feel like the bartender just made up a price. We had 2 vouchers also,so just paid the difference but still left a tip. I ABSOLUTELY will not be back & I do not recommend. far to many places to serve stronger cheaper drinks .

Ugh. It makes me sad that I have to leave one star because, while my first night at the Heart Bar really was great, my experience the second night has completely deterred me from ever wanting to go there again. When me and my dad arrived at the heart bar, it’s important to mention Robin was working the side we sat at, and the first thing I did was put a 20 into the machine and started playing Jacks or Better. I hadn’t been greeted yet. I played for about 5 minutes before losing all my money, and decided to run upstairs real quick and grab my cigarettes. Keep in mind, while I was gambling before I got my smokes, no one had asked me if I needed a drink. Anyways, I came downstairs, asked for an ashtray and popped another 20 in the machine and tried blackjack for my first time. I lost immediately and stuck a 5 back in for Jacks or Better. By this time, Robin finally came around to ask what I wanted. I asked for a vodka sunrise. ( which she made SUPER subpar. I’ve never had a worse sunrise in my life). She sets it down, and says “17.50”. Me and my dad were like ? Don’t I get it free since we already put money in the machine? And she said no because I didn’t start with a 20, and immediately started walking off with the drink. I put another 20 in because I wanted my drink but she gave absolutely zero care about the fact that I had already had 45 dollars in the machine. She didn’t try to check ANYTHING to see how much had been put into that machine. I’m sure a quick look at the cameras can prove that she ripped me off and made me pay 60$ for a drink I could hardly finish because she made it so poorly. A sunrise is not hard to make at all. Before we left, we kept trying to explain to her what happened and she implied we were liars because the “light wasn’t on” and even had the audacity to tell us “if you’re gonna be sassy you can drink somewhere else.” I don’t think we were in the wrong for being a little frustrated and just wanting an explanation of why she made us stick more money in than I needed to. She couldn’t even be bothered to try and understand the situation because in her mind she was right and we were wrong. She avoided every single question we asked her and kept repeating “your light wasn’t on.” Absolutely terrible. What a waste. Save yourself some money and time by avoiding the heck out of Robin if you decide to lounge at the heart bar. And bless the other two gentleman who took great care of me and my dad the night before. Thom is wonderful.

DONT WASTE TIME AND MONEY! They serve who they want Serve… for my birthday the first bartender was ok good drink no problem. But went the other bartender made the drink it was like drinking lemon juice. We try to go back to the first guy and he told us he not make drinks anymore go to another bartender.. but 5min later he making drink for other people ..Please go to another bar because prices to high for no customer service or when they feel like it