New York New York Pool

Visited New York New York Pool for our anniversary with our children. Hoping for a relaxing time but encountered rude staff, especially at the pool area. Unfortunately, my wedding ring went missing from our hotel room, causing me frustration and sadness. Despite calling within 45 minutes of checking out to report the missing ring, the hotel staff were unable to locate it. I have a photo of the ring on the nightstand before leaving, so I know it was there. It was disappointing to have such a negative experience during our stay, especially considering the amount of money we spent. If I could, I would give this experience negative stars.

I would give New York New York Pool a 3-star rating. The staff member working at the pool bar was quite rude, which was disappointing. However, the pool area itself was clean, relaxed, and overall enjoyable. We were able to find beds easily, and they had buckets of 6 beers for $54.

The check-in process at New York New York Pool was disappointing. Despite reserving and paying for a room well in advance, upon arrival, I was informed that there were no clean rooms available. Promised a text when a room was ready, I waited until 7pm without any communication. The bell hop who held our luggage was rude and made passive-aggressive comments about tipping. This experience left a bitter taste, and I decided not to tip anyone further during my stay. It is frustrating to book and pay for a room months in advance only to encounter such issues upon arrival. The lack of preparedness and professionalism displayed by the staff was unacceptable. I do not appreciate feeling pressured to tip for subpar service. Overall, I cannot recommend New York New York Pool based on this experience. It was meant to be a special occasion for my 30th wedding anniversary, but it was marred by incompetence and lack of customer care. I will not be returning in the future and suggest looking elsewhere for accommodations.