Harrah's Spa

I recently visited Harrah's Spa in Las Vegas and booked a massage treatment for a family member. The front desk staff were welcoming upon our arrival, but unfortunately, the experience took a turn for the worse with the therapist, Tasha. Despite expressing specific areas for treatment, my family member was met with a rushed and uncaring massage that left them dissatisfied. To make matters worse, the treatment was cut short, resulting in a less than satisfactory experience overall. I would recommend exploring other spa options in the area before returning to Harrah's Spa.

Came here with my girlfriends for a Spa Day. We arrived at our scheduled time, paid for our services (massage), and waited for someone to take us to the backroom. I wish I remembered everyone's names that helped us. From the front desk, the workers in the back (who took our photos), and my massage therapist, thank you for your customer service. Everything was perfect. My girlfriends and I enjoyed the hot tub, steam room, and sauna. We also enjoyed a bottle of champagne. A great and clean spa. I will definitely return.

I gifted my mother with a massage treatment last week. Her therapist was Tasha. Upon arrival, we were greeted by the friendly people at the front desk, but from there our experience went downhill. My mother explained to me that her therapist Tasha was rude and short with her. She didn’t seem to care about what problem areas my mom wanted treated and instead provided her with a rushed, painful, and uncaring massage. She also ended the service early, so my mom didn’t even receive her full 60 minutes I paid for. Overall it was a very bad experience, and I would suggest spending your money at any of the other near by spas on the strip.

My friend and I went Harrah’s Spa March 8th for facials and massages, it was cut short due when if found slimy MOLD . The services were average and we were hoping to enjoy some time in the spa afterwards. I should have just skipped the shower and went to lunch, instead I went to the showers and was so disgusted by the amount of mold ringing the shower stall. I proceeded to the next two and was even disgusted. I told the three people at the front desk about the mold and showed them pictures. They were surprised and disgusted, and gave me an contact information for Sparkle the spa manager, Shortly afterwards I sent an email with pictures and stared my concerns about the facial equipment being cleaned, since they didn’t clean showers. No response, then hours later I texted. If I were aware of this issue I would have responded immediately or called the number the reservation number was under. Instead, three days later I got a lame email response that the issue was investigated and it was not mold but missing and discolored grout. I know the difference between mold missing grout. There was no response about cleaning the facial equipment on a regular basis. Im not sure I would have believed her anyway. I was supposed to get a refund for the services, but it’s been 10 days since the email and $560 has not been credited to my credit card. I won’t even go into the OSHA violations. Look at the pictures and let me know if this is MOLD or missing and discolored grout. THIS SPA HAS MOLD THAT WAS NOT NOTICED BY STAFF FOR WEEKS!

Don't waste your time or money. Massage was so so, the time was cut short by 15 minutes and the clock was laying down when they left to room, in hopes we wouldn't realize. You're paraded through the fitness center in your robe to get to the massage room. No where does it state that the spa is not coed so if you're planning to go relax with a significant other you will not be able to. The entire experience was a disappointment. Front desk tried to be helpful but manager could not be reached. Overpaid for services that were not worth $5. Don't bother and leave the hotel to use a spa and enjoy your time and money somewhere else.

Great massage worth the price. Shame the facilities were closed, but the discount applied as a result was compensatory.