The Orleans

The employees at The Orleans were fantastic. They were very courteous and made us feel welcome. Our room on the 21st floor had been recently remodeled in November and it looked great. We were looking for a break from the stresses of life, and the employees at The Orleans helped us achieve just that. We are grateful for their hospitality and look forward to staying there again in the future. Thank you!

I have to admit, I wasn't expecting much when I booked a room at The Orleans, but it ended up being a pleasant surprise. The rooms were spacious and impeccably clean, albeit a bit outdated. However, the beds were comfortable, the AC worked well, and having access to Netflix was a nice bonus. I requested a crib for my stay and it was promptly delivered without any hassle. The casino was also well-maintained and offered a good selection of dining options. Overall, The Orleans exceeded my expectations and I give it a five star rating. I will definitely consider staying here again for future events. Great job, Orleans!

I was a bit disappointed with my recent stay at The Orleans in Las Vegas. The room was pleasant and had a lovely view of the mountains, despite showing signs of wear and tear. However, the nearly $50 resort fee for just a one-night stay felt excessive and significantly increased the overall cost. The casino was enjoyable and did not have a strong smoke smell, but the parking situation could use some improvement. It seemed unnecessary to dedicate the entire garage to valet parking when it was only a quarter full during my visit.

12-28-23 I booked the room through a third-party service. The check-in was nice and smooth. The room was beautifully decorated, with a massive restroom and comfy queen beds. My issue was the 830am wake-up to an unknown woman coming into my room unannounced or authorized by me when I was asleep. This woman had no badge, cleaning cart; absolutely nothing to identify herself. The woman stated that she was from housekeeping and checking rooms. I asked who gave you permission to enter my room, and she walked out. I immediately called the front desk. The front desk representative stated that she didn’t know what was going on and never heard about anyone from housekeeping checking rooms. The front desk representative says that she was going to send security up to the floor to check it out and have management contact me. Needless to say, there was no security, no management contact, and no explanation given until I contacted both the front desk and housekeeping management the following day. I was being shuffled from one person to the next with no satisfactory response. Finally, the housekeeping manager Jasmine states that it is the hotel policy for housekeepers to do 830am room checks (prior to 11am checkout time); this is to identify which rooms are occupied and their daily workload. If you don't have a "Do Not Disturb" sign on your door, that gives hotel staff permission to enter your room. As a single woman in my hotel room, this policy was not expressed and didn't make me feel safe as a guest. In a hotel with 24-hour gambling and drinking, you may not be in your room; but a stranger is rambling in your room. The housekeeping policy explanation puts the responsibility back on the guest for their protection and privacy if you don't place the "Do Not Disturb" sign. The Boyd Group needs to revamp their housekeeping policy to ensure the safety of their guests. Is there not a guest roster from the front desk? Isn't there a checkout time at 11am and checkin at 4pm? Why are there housekeeping staff waking up guests prior to checkout; especially if they don't have an expressed wake-up call? The Boyd group and its hotels need to be held responsible to their guests. I'm still waiting to hear back from the staff.

The rooms & hotel itself are dated as expected. Check-in was a disaster, especially for my parents. I had to come over & help my dad out as he was being price-gouged like crazy. The casino was fun, although very smokey. Those who are sensitive to smoke & like to play should stay away from here. The rooms were good. No smoke smell in the rooms & security was nice by the elevators. Decent food options, especially the food court. I don't think we'll ever stay here again due to the check-in process & how many managers it took to get things straightened out. It was my parents' first time in Vegas & we were disappointed with how their experience started.

Didn't like the room. Very noisy sliding door in the bathroom. The composition of the room was also weird - bathroom is not at the entrance, but in the other end of the room, next to the window. There is no even small corridor when you enter the room. Also my neighbors were very noisy. Kids and adults shouted in the middle of the night. One good thing about the room that I liked - bed sheets were clean and of a good quality. Casino is lacking a ventilation, so the cigarettes smell is everywhere. But to enter the hotel, you have to traverse that stinky casino. There is no direct entrance to the hotel.