Excalibur Food Court

One of the worst experiences on the strip. Waiting over 30 minutes in line at Popeyes chicken, only to be told that something on the menu was unavailable. Staff wandered off for extended periods and stopped taking orders multiple times. This isn't the first time it happened, as a similar experience occurred in July. It's disappointing that bad service seems to be a recurring issue. Despite paying a minimal amount for the room, the lack of customer service is unacceptable, especially considering the amount spent in the casino. Excalibur Food Court needs to improve their customer service. Very disappointed.

I visited the Excalibur Food Court in Las Vegas recently and tried out Krispy Kreme, Pizza Hut, and Big Chill. Overall, my experience at all three spots was good. The staff member who took our order at Krispy Kreme was especially friendly towards my son, showing that she genuinely enjoyed interacting with children. It was nice to see someone go the extra mile to make our visit memorable. In my experience, not all places treat kids as well as this staff member did at Krispy Kreme.

My experience at Popeyes inside Excalibur Food Court was disappointing. The customer service was awful, as the lady working took a long time to get people's food and was disrespectful. I forgot my mask and when asked to put one on, I explained that I couldn't find it. I tried to improvise with my shirt, but she was upset and told me to wait in the back instead of allowing me to quickly place my order. I asked if they had a spare mask to provide, but they didn't. I believe that if masks are required, they should have some available for forgetful guests like myself. The lack of understanding and disrespect from the staff member made me feel dehumanized. Even after allowing my husband to order for me, I overheard her speaking rudely about me. This was one of the worst customer service experiences I've had. I would rate Popeyes at Excalibur Food Court 0 stars if possible.

The Excalibur Food Court in Las Vegas has a bit of an issue with their closing times. Despite their scheduled hours, they have been known to close earlier than expected.

Recently visited Excalibur Food Court in Las Vegas and decided to grab some food from Popeyes. Unfortunately, the customer service was subpar. The employee working there was incredibly slow at preparing orders and exhibited disrespect towards customers. I accidentally forgot my mask, and when I tried to improvise with my shirt, the employee refused to let me order and told me to wait in the back. When I asked if they had spare masks to provide, they didn't have any. It's frustrating to be treated poorly just because of a simple mistake like forgetting a mask. Overall, this was the worst customer service I have ever encountered. I left feeling upset and disappointed. If I could, I would give Popeyes 0 stars.

My recent visit to Excalibur Food Court left much to be desired. The wait time at Popeyes Chicken was incredibly long, and when my father finally reached the front of the line, he was told that a menu item was not available. The staff seemed disorganized, disappearing for long periods of time and halting the order-taking process multiple times. Unfortunately, this wasn't the first time we had experienced such poor service, as a similar situation occurred during a previous visit in July. While we contemplated not returning, we decided against it, hoping for a better experience. Despite the low cost of our accommodations, we still expect good service given the amount we spend in the casino. Excalibur, please prioritize customer service and strive to improve the overall dining experience for visitors. Disappointing, to say the least.