Excalibur Food Court

The Excalibur Food Court in Las Vegas has a bit of an issue with their closing times. Despite their scheduled hours, they have been known to close earlier than expected.

Recently visited Excalibur Food Court in Las Vegas and decided to grab some food from Popeyes. Unfortunately, the customer service was subpar. The employee working there was incredibly slow at preparing orders and exhibited disrespect towards customers. I accidentally forgot my mask, and when I tried to improvise with my shirt, the employee refused to let me order and told me to wait in the back. When I asked if they had spare masks to provide, they didn't have any. It's frustrating to be treated poorly just because of a simple mistake like forgetting a mask. Overall, this was the worst customer service I have ever encountered. I left feeling upset and disappointed. If I could, I would give Popeyes 0 stars.

My recent visit to Excalibur Food Court left much to be desired. The wait time at Popeyes Chicken was incredibly long, and when my father finally reached the front of the line, he was told that a menu item was not available. The staff seemed disorganized, disappearing for long periods of time and halting the order-taking process multiple times. Unfortunately, this wasn't the first time we had experienced such poor service, as a similar situation occurred during a previous visit in July. While we contemplated not returning, we decided against it, hoping for a better experience. Despite the low cost of our accommodations, we still expect good service given the amount we spend in the casino. Excalibur, please prioritize customer service and strive to improve the overall dining experience for visitors. Disappointing, to say the least.

My recent visit to the Excalibur Food Court left much to be desired. After waiting in line at the Popeyes chicken for over 30 minutes, my father was informed that an item on the menu was not available at that location. The staff seemed disorganized, taking breaks and pausing order taking multiple times. This isn't the first time we've experienced poor service at this food court - a similar incident occurred during our visit in July. Despite this, we decided to give it another try, but the lack of improvement was disappointing. It's frustrating to feel like subpar service is justified because of the affordable room rates at Excalibur. As loyal patrons who also spend money in the casino, we expected better customer service. Excalibur, please take this feedback into consideration and prioritize your customer service efforts. Our experience was very disappointing.

Went to popeyes inside the food court, the customer service was awful, the lady took forever getting people's food and was very disrespectful. I happened to forget my mask( I thought it was in my pocket but it must have fallen out) so when she asked me to put one on I told her I couldn't find it. I tried to put my shirt over my mouth just so I could order food but she got upset and told me to wait in the back, wouldnt even let me quickly order my food. I asked if they had a mask I could use and they didn't, which I think if you're going to require masks you should have some to provide for people in case they forget. I wasn't refusing to wear one, my mask just got lost, it happens. And she was very disrespectful about it. Didn't even treat me like a human being, and when I finally did walk away like she asked and let my husband order for me, she had the audacity to talk rude about me behind my back. Over all very bad experience, and I was very upset. Worst customer service I've ever experienced. Would leave 0 stars for popeyes if I could

Has to be one of the worst experiences on the strip. My 80 year old father waited over 30 minutes in line at the Popeyes chicken only to be told that something that was clearly on the menu was not available at that location. The staff wondered off for 5 minutes and stopped taking orders several times. It would be one thing if this was a one time experience but it happened when we were there in July as well. I know , we shouldn't have gone back but really is that the solution. I guess because we pay next to nothing for the room we should expect bad service. Its not like we don't spend a lot in the casino. Excalibur you really need to step up your customer service! Very disappointed !