Smashburger at Rio

I visited Smashburger at Rio in Las Vegas for their Veteran's Day Appreciation Deal. I want to express my gratitude to Smashburger for offering a free burger and 25% off the rest of my order on Veteran's Day. Although I had only been to Smashburger once before, about five years ago, I was not particularly impressed with my experience back then. The cashier who assisted me was pleasant and efficient, but not overly warm. My food was prepared promptly and served in a timely manner. However, I found the flavor and thickness of the burger to be lacking compared to what I would expect from a premium hamburger. The seasoning was also quite minimal, which was disappointing. Personally, I prefer a bit more seasoning on my burgers, but not as much as In-n-Out Burger, where I always request lightly salted patties. I ordered the tater tots seasoned with garlic and olive oil, but I found them to be overly oily. The overall taste of the food left me unimpressed - it felt like something was missing. The dining area, while clean, felt somewhat cramped. Considering the prices at Smashburger, I don't believe the taste of the food justifies a return visit for me personally. If I had paid full price, I would have rated my experience as a two-star. I am grateful for the opportunity to try Smashburger again with the free burger deal, but I wouldn't recommend it to others based on my own taste preferences. Ultimately, I believe everyone has different tastes, so this review should be taken with that in mind.

Visited Smashburger at Rio in Las Vegas on a Friday night. The person at the register mentioned he was new, which explained the lack of knowledge about the menu items. Despite asking about customizations, the staff seemed unsure and unhelpful. The manager or supervisor also had an attitude when questioned about the online ordering versus in-person customization options. Eventually, I settled for a regular burger due to the confusion. The food was good, but the service was lacking with rude staff and inexperienced employees left to fend for themselves. It would have been better if there was more support and better communication among the staff.

I had high hopes for Smashburger at Rio in Las Vegas. The restaurant was clean and the staff were professional and friendly. The food was fresh and tasted decent, but it didn't quite make it to my top burger places list. The Oreo shake was okay, but I prefer a thicker consistency. Overall, I don't think I'll go out of my way to eat at another Smashburger again, but I'm glad I gave it a try.

I recently visited Smashburger at Rio in Las Vegas to take advantage of their Veteran's Day Appreciation Deal, which included a free burger and 25% off other items. While I had been to Smashburger once before, it had been several years since my last visit. The cashier who assisted me was polite and my food was served promptly. However, I found that the burger was lacking in flavor and was not as thick as I would expect from a premium burger. The seasoning was also insufficient for my taste. The tater tots I ordered were seasoned with garlic and olive oil, but had an excessive amount of oil and failed to impress me. Although the dining area was small, it was clean. In terms of taste, I found the food to be lacking and overpriced. Personally, I would not return to Smashburger, as the food did not meet my expectations. I received the meal through a promotional deal, but I cannot recommend the restaurant to others based on my experience.

Veteran's Day Appreciation Deal. First I want to thank Smashburger for giving a free burger and 25% Off for the rest of your items for Veteran's Day. I've only been to Smashburger one other time and it was a long time ago , like at least 5 years ago. It's priced like a Premium Hamburger restaurant and I wasn't that impressed with it the first time to come back. The cashier that helped me was nice enough , but not overly friendly. She did take care of me right away and my food did come out in a timely manner. The food itself again didn't impress me though. The burger was not very flavorful or thick like a premium burger you would expect. It wasn't very salted or seasoned either which I like a little seasoning , but not too much like In-n-Out which I ask them for my burger to be lightly salted because they just seem to pour it on there. I got the tater tots seasoned with garlic and olive oil and they had a little too much oil on them. Again I wasn't impressed at all with the taste. It's like their food is missing something. The dining area is kind of small , but clean. The prices for the food for the taste for me is reason enough for me not to come back to Smashburger. It just doesn't do it for me. I would have given a 2 Star if I would have paid full price for this. I do appreciate having the chance to try it again with this free burger deal , but I can't recommend anyone going to a Smashburger. Of course everyone has their own taste.

Came here the night of Friday, Nov 11th. They had someone at the register who later told me he was new. Initially I just thought he was being rude when I would ask about the items. He was waiting for me to tell him about the product, shrugging or going to the counter to ask ppl in the back. They were out of spicy Mac n cheese & he told me I was able to get the Mac n cheese w/o the American cheese. I asked about other customizations like adding tomato, lettuce & onions. He asked whoever was behind the counter and came back to tell me “no”. Baffled, I asked why I was able to make customizations online but not in person. He shrugged & waited. Beginning to get frustrated, I asked for the manager. The manager or supervisor came from the back (he was preparing food) with an attitude. I asked him the same question, why was I able to make customizations online but not in person. He misunderstood the question saying explaining that is why I could not do it online. I explained again & he walked off while I was opening the app to show him. I asked the man at the register if he told him he was going to do the customizations & he said no. So I told him to ask him. When the manager finally came to the counter he said I could get whatever I ordered, clearly perturbed. When I ordered the Mac n cheese burger & pair I asked the cashier if he remembered no American cheese. He did not. When he asked the manager to do take off the American cheese, the man (I believe he was Latino) who was around the cashier throughout most of this exchange suddenly chimed in to say they can’t do that because it’s already mixed in to which the manager repeated. I ended up getting a regular burger. The food was good but the manager/supervisor was rude, the staff was not helpful and they shouldn’t have had the new guy out there by himself with no one readily on hand to help.