Rio Spa and Salon

Our experience at Rio Spa and Salon was a mixed bag. We encountered some challenges with our booking through Priceline, which led to confusion and frustration upon arrival. Despite the initial hiccups, the janitorial staff went out of their way to assist us and make sure we found our way to our room smoothly. Once we finally settled in, we were blown away by the beautiful view and were able to enjoy a fantastic trip at the hotel.

Extremely disappointed with my experience at Rio Spa and Salon. The hotel is in desperate need of a complete and urgent update. As one of the older hotels in Vegas still in operation, there's no excuse for it to be so outdated and rundown. The check-in kiosks were not working and there were long lines at the understaffed check-in desks. The room was like stepping back into the 70s with old, mismatched furniture, worn lamp shades, and dirty carpeting. The bed pillows were uncomfortable and the shower water didn't even get hot. I will never stay at Rio again and would recommend looking elsewhere for accommodations in Vegas. If the owner isn't willing to invest in renovations, they should consider selling the property to someone who will. Stay away from Rio and explore the many other options available in Las Vegas.

The beds at Rio Spa and Salon were very comfortable. I really enjoyed my meal at Guy's restaurant, especially the nachos. I will definitely be coming back to this spa. It looks like they are currently undergoing renovations. In the food court area, I highly recommend trying the orange Connie Island slushy. And don't forget to try their chicken sandwich as well.

Utterly disappointed. The owner of the Rio needs to update this hotel completely and expeditiously. Considering that the Rio is one of the older hotels in Vegas and is still operating, there is no excuse for it to be as outdated and run down as it is. The check in kiosks didn't work, yet there are about six kiosk stations near the check in/check out desks. The check in/check out counter only had two people working on Sunday at 7:45 pm, which caused a line that ran from the desk into the slot machine area. The room was very outdated. It reminded me of the 70's. The furniture is old looking and doesn't match. The lamp shades were literally coming apart. One lamp base looked as though someone tried to repair it and it was off centered. The carpet needs to be cleaned throughout the room. The table in the room was small, no desk was inside the room. The pillows on the bed were awful. They felt like some run down pillows and were not even fluffy at all. The shower and bath tub are out dated and the water in the shower didn't get hot. I turned the knob all the way to the left and the water barely got luke warm. We will NEVER stay at the Rio again. The Marriott has provided better rooms than the Rio. If the owner is not going to invest into the hotel and give it a proper renovation, then they should just sell the property and allow another hotel to rebuild. Don't stay at the Rio! Too many other options in Vegas than to stay there.

Okay, so our trip started out rocky because of Priceline, we booked through them, not the hotel or the Caesars rewards. They gave our already booked hotel room away to another customer. Then when they did give us a different room, they didn't give any directions on where to go. So my husband and I walked around with all of our luggage in hand for about an hour. Not a single worker that we asked directions from could help us. However, the gentleman doing janitorial were a blessing, they pointed us in the right direction and got us to where we needed to be with ease. When we finally got to our room, we were thrilled, it was the most beautiful view, and our trip was amazing.

So disappointing. They had zero amenities while I was there, without any warning. Also, I was the only one there. Bed was cold, no scented oils. Massage oil was ICY. Felt so unspa like. I did try to find an affordable massage but this was still not cheap at $140.