Silk Road Asian Bistro

This was our first visit to Silk Road Asian Bistro, and unfortunately, it will likely be our last. We were seated in the farthest back corner of the restaurant and waited nearly forty minutes before we had to flag down a server to let them know we were there. Our food took nearly an hour to arrive after being seated, and we waited an additional thirty minutes without being checked on. We had to ask for the bill, as no one came to offer it to us. Overall, it was one of the most unprofessional service experiences we've had.

I ordered the general Tso’s chicken and the ramen at Silk Road Asian Bistro. The general Tso’s ended up being more like orange chicken, which was confusing. When I asked the waitress about it, she also seemed unsure until she saw the broccoli. Apparently, adding broccoli transforms orange chicken into general Tso’s. I was not impressed with the dish and found it disappointing. I believe even top ramen would have been a better option than what was served to us.

My family & I love Silk Road food. We try something different every time we go. However, the last few times have not been so pleasant. For example, on 06/20/23 after checking the website that instructed the restaurant to close at 10 pm, we also called the restaurant who stated Silk Road closed at 10 pm. Upon arrival, the very rude host stated “We closed” It was 8:50p. I stated to the host the website and hotel staff are stating Silk Road closes at 10 pm are they both Inaccurate? The host began to grab her head angrily several times as if my question bothered her. Before stating “The staff just tells us to close we close” & then began assisting the guest behind me as if I was not still standing there. The rudeness was 100% uncalled for This is the second time the staff has been rude to my family. The food isn’t worth the disrespect my family and I receive. We drive 40 mins just to enjoy this experience. However, it remains unclear why a restaurant that doesn’t open until 5 pm began turning their customers away before 9:00 pm.

Definitely will not be returning. After being sat in the farthest back corner we waited for almost forty minutes before my boyfriend had to physically get up and remind them we were even here. After receiving our food almost an hour after being seated we proceeded to sit for another thirty minutes and not once were even checked on to make sure everything was okay let alone the fact he had to get up AGAIN to go and tell them we wanted to pay our bill. One of the mostly unprofessional SERVICE experiences we've encountered

This restaurant is inside Westgate Resort and has really nice ambience & good quality food. Service is also very good. I have visited several times and tried most of their dishes. Highly recommend this place for good food & quality.

Not too impressed. Have eaten there twice first time was good went back next day and it was not good. Out of 6 at the table 2 were sick later. Both ordered general Tso's chicken. One asked for sauce extra hot and the other was for mild sauce. Both sauces were prepared as requested. The chicken itself was questionable - pieces of chicken skin and/or cartilege that was battered and deep fried and covered in sauce. One peson ordered orange chicken - the chicken was prepared okay and the sauce was tasty except there were bones in the chicken. We waited to be greeted and waited another 10 minutes or so to be seated, they were busy but there were still several empty tables when we were brought in to be seated. The facility is pleasant with nice decor and ambiance. The servers were friendly. Once our food was served we did not see the waitress again until it was time to pay the bill; someone did stop by and refill the water glasses. When we showed her the two plates that were not eaten and the bones on the third she only said oh no. No apology or adjustment to the bill! I will not eat there again nor will I recommend it to others. If asked I will simply say once it was good the next time it was not. Thank you.