Horseshoe Las Vegas

The transformation from Bally's to Horseshoe Las Vegas hasn’t been kind to this place, as it seems to have deteriorated over the past six years. It gives off an impression that maintenance isn’t a priority. No matter when you arrive, expect a significant wait at check-in. The carpets throughout are shabby, appearing to have suffered water damage. An attempt to enjoy a brief neck massage downstairs was met with refusal since they prioritized longer, pricier services for other guests. Despite having paid for a late check-out, housekeeping intruded on our room early and repeatedly, showing a clear lack of communication. Comparatively, every other hotel I visited was superior to the Horseshoe. The pervasive scent of Axe body spray contributes to an ambience reminiscent of a neglected border-town casino. You're better off spending a bit more for a stay at Paris, Flamingo, or even the Tuscany down the road, all of which offer a more pleasant experience. The sole advantage of Horseshoe Las Vegas is its central location, but there are far more appealing options nearby.

If you enjoy being right in the heart of the action on the strip, this location is ideal. There are numerous dining options within close proximity. The hotel itself felt modern, and the room's decor was pleasant. However, the walls could have been cleaner. Overall, it was a positive experience, and I would return.

Disappointing Experience! I mistakenly booked the wrong date for my stay and was informed that refunds were not an option. With no other choices, I had to pay for two nights. This was my error, and I accept responsibility for it. When I requested a receipt, I was told it could only be issued the next day. The following day, I approached the front desk to collect it, and the staff member there, Lena, displayed a rather unpleasant demeanor, devoid of a smile and unwilling to provide good service. I also asked for a receipt for the incorrect booking, but she stated it could only be issued on the actual checkout date. When I inquired if they could email it to me, she bluntly said, "All set," without any further clarification. To ensure I'd receive the email, I asked again. Instead of a clear response, she repeatedly shouted "Man!" at me in a loud and confrontational manner, reminiscent of being scolded. Regardless of how many times I inquired, her answer remained: "The receipt can only be issued tomorrow." I pressed for confirmation to ensure the email would be sent, but her response was consistently aggressive, repeating "Man! The receipt can only be issued tomorrow!"—which didn't address my question. She never asked for my email address, and this frustrating scenario repeated itself. She raised her voice multiple times, continuously shouting "Man!" in an aggressive tone. After much insistence, she finally requested my email address, but the whole ordeal was profoundly disappointing. It was the poorest customer service I have ever experienced! Starting my day with such treatment completely ruined my mood. I won't be staying at this hotel again!

This hotel is an excellent choice for those seeking value for money. It's rare to come across such affordable nightly rates. While it's not a five-star establishment, it provides a satisfactory experience for a mid-range stay. Conveniently connected to Paris through two walkways, accessing both properties is a breeze. The standout feature is its prime location—perfectly positioned in the middle of the strip, allowing for easy and quick access to all attractions. Though the rooms are simple and somewhat dated, chances are you won't be spending much time indoors!

The rooms at Horseshoe Las Vegas were disappointing in terms of cleanliness. Upon arrival, I found hair, dirt, and a sticky residue on the bathroom floor. Housekeeping was called to address the issue, but the room still felt unclean. I ended up cleaning it myself, and the washcloths turned gray and were covered in hair. Dust was noticeably present on most surfaces, indicating a lack of proper cleaning.

Our stay at Horseshoe Las Vegas was quite frustrating due to disruptive noise from the neighboring room. Loud music played throughout the night, accompanied by a constant flow of visitors. Despite alerting management multiple times, the issue was never resolved, persisting for several nights until as late as 4 AM. This greatly overshadowed what could have been an enjoyable experience at an otherwise wonderful hotel. The inability to get a restful sleep significantly impacted our trip. It's advisable to consider spending a bit more on a resort that truly prioritizes guest comfort.